Frequently Asked Questions

General Queries

1. Why should I buy ParveenTravels ticket online?
  • You can book your tickets 60 days in advance
  • You may book at your convenience any time you wish, going online
  • Your ticket information is preserved in your transaction history for easy use
2. Is it mandatory to register for booking my tickets online?
  • No. If registered with Parveen Travels as a customer then you can avail 5% off in ticket value.
  • Alternatively you may use your Google id or Facebook id to login.
3. What is the maximum number of tickets I can book online?
  • A maximum of 6 tickets on one account can be booked at one time.
4. I need help in booking online tickets. What should I do?
  • You may call our customer care number. They will be happy to book your ticket online for no extra cost.
5. After landing in to Payment gateway page, I get page cannot be displayed screen. What should I do?
  • Please try again and carefully read the instructions on the page prior to proceeding payment gateway. If you encounter similar challenge with repeated attempts, please be in touch with our customer care, We will be happy to help.
6. After Payment gateway process. I got a debit SMS from my banker. But my tickets were not booked What should I do?
  • If you have logged in during the booking process, go to booking history and check the ticket status. If you still didn't find the ticket booking details, get in touch with our customer care
7. My ticket is booked, but I did not get an email or SMS. What I must do?
  • If you have logged in during the booking process, go to booking history and print the ticket.
  • Alternatively you can be in touch with our customer care
8. Can I use mobile SMS as ticket? Do I need a print of the ticket?
  • Yes. Mobile SMS can be used as ticket.
9. Is it mandatory that the owner of the creditcard used for purchasing tickets need to be one of the passengers?
  • No.
10. What are the payment options available?
  • The payment options are Credit card, Debit card, Net Banking

Net Banking Services available with following banks:

Allahabad Bank Bank of Bahrain and Kuwait City Union Bank
Axis Bank Bank of Baroda Deutsche Bank
Bank of Rajasthan Bank of India Tamilnad Mercantile Bank
Indian Bank Beam Cash Card Indian Overseas Bank
Karnataka Bank Standard Chartered Bank Union Bank of India
State Bank of Hyderabad State Bank of Mysore State Bank of India
South Indian Bank I-Cash Card ICICI Bank
Dhanlaxmi Bank HDFC Bank Federal Bank
J & K Bank State Bank of Travencore IDBI Bank

Cancellation Queries

1. What is the cancellation policy?
  • 12 Hrs before Departure 15% cancellation Charges
  • Between 12 Hrs & 4 Hrs before Departure 30% cancellation charges
  • Between 4 Hrs & 3 Hrs Before Departure 60% cancellation Charges
  • Last 3 Hrs Before Departure - 90% cancellation Charges
2. How can I cancel my bus ticket online?
  • Visit our website Click on the cancellation link provided on our home page Enter your ticket number and click on cancel ticket.
3. What is the refund timeline in case of online cancellation?
  • If booked via Credit card; about 7 days
  • If booked via Debit card; about 10 days
  • If booked via Internet Net Banking service; about 10 days
4. I cancelled my ticket, I did not got the email confirmation for me to confirm the approval. What should I do?
  • Please get in touch with our customer care with your booking details.

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