Terms & Conditions

Please carefully read these terms and conditions before using this parveen travels (p) ltd. Web site (the "site"). By using the site you indicate your agreement to these terms and conditions.

This site is the property Of Parveen Travels (P) Ltd. ('Parveen') and Its licensors and is protected by copyright laws and other intellectual property laws. 'PARVEEN EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE'.

Interested individuals may download and make copies of portions of this site for non-commercial use, provided that you retain any copyright or other legal notices that appear on such copies. You may not modify the site and you may not use the site in any manner that infringes the rights of another party.

Professional tourism and travel organizations, teachers, schools, universities and educators may establish a link or links to parveentravels.com website homepage. All other parties desiring to link to harcourt must contact parveen@parveentravels.com to request permission, subject to compliance with the following requirements:

You may not frame or alter the appearance of parveentravels.com.

You may neither state nor imply that parveen endorses, sponsors or otherwise approves your site or any other sites.

You must abide by all of the other terms and conditions of use and policies set forth herein. For example, you may not reproduce or host harcourt content on your website.

You agree not to portray parveen in any negative or derogatory manner.

Your site may not contain any

(I) vulgar, obscene, pornographic or indecent language or images, (ii) material that is untrue, defames, abuses, harasses or threatens others, (iii) statements that are bigoted, hateful, or racially demeaning, (iv) material violating any person's right of privacy, (v) material involving or encouraging gambling or other illegal activities, or (vi) unauthorized use of the copyrighted material of others.

Parveen disclaims any responsibility for the content of other sites on the internet, which may be linked to the site, or any material of third parties that may be accessed through the site.

With respect to any bulletin boards or forums that become available on the site, parveen disclaims responsibility or liability for any statements and opinions of third parties expressed in such communications, and it reserves the right to remove material that is illegal, offensive or otherwise inappropriate.

E-ticket :

Refers to a Parveen Travels Online reservation booked on this website, for the consummation of which the customer prints out an Electronic Reservation Slip which, along with the concerned authorized personal identification, constitutes the authority to travel, in lieu of the regular ticket on standard stationary.

You will need to have access to a Printer, to print out your eTicket. [Even if you dont have access to a printer at your place of work or home, you can still avail the services in a Net Cafe, by accessing your Email account and printing the eTicket from there.

Confirmation of Booking:

Your booking and reservation will be confirmed online, after you complete the transaction successfully. Further, the system will issue you a unique Boarding pass number for each booking. Payment on your credit card is processed by ICICI Payment Gateway. Booking of tickets is subject to realization of fare and the service charges (including Service Tax) from ICICI Bank through the Payment Gateway.

Cancellation Charges :

You are required to pay the cost of the ticket, Admin Charges and the service charge (including Service Tax) through ICICI Payment gateway.

Payment Options:
  • Payment by credit cards for Internet Booking Operated by ICICI Bank
  • Payments through any Master / Visa credit cards issued by any bank

When you press pay button in ICICI payment gateway page, the server will process your credit-card in about 5 seconds, but it may be longer at certain times. So wait for some more time. To avoid double charge, DO NOT press the Submit button more than once, and do not press the back or Refresh buttons. For submission more than once

Non-authorization of payment more than once by payment gateway for tickets booked by you is liable to result in deregistration of your account with this site, without any notice

Cancellation Procedure:

E-tickets can be cancelled at our Own Branch counters only

Cancellation Charges :

Cancellation of pass before 12 hrs 10%

Less than 12 hrs 25%

Less than 1 hrs 50%

After the departure of vehicle cancellation will not be accepted

You cannot cancel tickets after the above mentioned timelines and it will be considered as not traveled,/No Non-Refundable

Reporting time at boarding point is 30 min before departure, failing which automatically pass will be cancelled

Due to last minute breakdowns under unavoidable conditions; The Company may use an alternate vehicle or club it with other transporter. We request the Customers to co-operate with the Transporter under such circumstances.

The Company has the right to shift the passenger’s seat if the situation requires and customers are requested to oblige such requests under genuine circumstances.

Bus may be delayed due to some unavoidable reasons like traffic jams etc. Passengers are requested to arrive at the boarding point at the reporting time mentioned in the ticket.

Passengers are requested to show the E-Ticket before boarding the bus. In case of any controversy, this may happen unlikely, please show photo identity card

The company shall not be responsible for any delay or inconvenience during the journey due to breakdown of the vehicle or other reasons beyond the control of the company.

Passengers are requested to carry a photo identity card when boarding the bus with e-ticket.

Complaints Procedure:

If you have any suggestions or complaints, please call us at 91-98409-62134 or mail us to customercare@parveentravels.com

LUGGAGE
Permitted Luggage

We will carry your luggage on and subject to these General Conditions of Parveen Travels (P) Ltd., And on any applicable special conditions 20 kg per Ticket and one small piece of hand luggage will be allowed. In this context, hand means something that is capable of fitting on an overhead luggage rack or under seats. If we agree to carry any particular luggage on any journey this does not mean that we have agreed to carry that luggage or luggage exceeding the permitted quantity on any subsequent journey you make. Fragile items such as electrical goods portable televisions and radio will only be carried if they are reasonable size and securely fastened.Such luggage shall not contain gold ornaments are currency notes or any contraband materials Drivers will load your luggage on or off coaches except where in the reasonable opinion of the driver, your luggage exceeds the recommended weight, whereby you will be responsible for making arrangements for the lifting of your luggage, on or off the coach. However the company is not at all responsible for the missing,Damage,& lost luggage. The passenger has to carry the baggages at their own risk & responsibility.

Inspection of luggage

We shall be entitled to inspect all of your luggage, for the purpose of ensuring compliance with the above requirements. We shall not be obliged to carry you or your luggage and shall be entitled to remove you from the vehicle if you refuse to submit for a search.

Our liability for lost luggage:

If you leave behind or lose your luggage on a coach or at a station we shall not have any responsibility for the luggage of the passengers / loser.

Our liability for loss or damage to luggage :

Your luggage shall be at your risk at all times, and we will not be liable for any loss of or damage to your luggage caused by your negligence.

Parveen Travels (P)Ltd. is not responsible for wrong booking due to incorrect details furnished by the customer.

All Disputes subject to Chennai Jurisdiction.

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